Easing the Pain of Complaints – Survey Results – and More!
Our latest issue of LOCKDOWN is now available. Click Here to download your complimentary copy.
The CFPB issued minimum standards for handling of consumer disputes – does your company’s procedure pass muster? Hoping to cut down on the filing of formal complaints, the CFPB has also released regulations requiring companies to establish procedures to track, handle, investigate, and resolve consumer inquiries, disputes, and complaints. Read our latest issue of LOCKDOWN and learn how to follow ALTA’s Best Practice Pillar #7…and MORE!
Do you have any topics or ideas for us to tackle in future editions of LOCKDOWN? Feel free to contact me with your comments and suggestions.
Enjoy!
Glen glen.stout@rynoh.com
VP Marketing & Sales
Recent Posts
Christine Guy, Premier Title & Escrow, Providence, RI
I took on the funding position in my office at the end of 2013 and walked into a complete and total accounting mess!! With the help of Rynoh I was able to get all of our accounts back on track.
Sandy Jolley, Pioneer Title Agency, Inc., Chattanooga, TN
I check the morning report every morning. I LOVE RYNOH! Makes my job so easy. My escrow account is in balance every day.
Kathryn Cain, Columbia Title, Inc., Lafayette, IN
Rynoh identifies the errors quickly and we can monitor them daily in the first 10 minutes of the day to catch things immediately.
Kathryn Cain, Columbia Title, Inc., Lafayette, IN
RynohLive has saved Hours of Salary Savings spent on manual recon searching for errors. It is wonderful to have Rynoh find the errors for us.
Deb Sunderland, Percy Law Group, P.C., Taunton, MA
CANNOT EVEN BEING TO EXPLAIN HOW MUCH TIME RYNOH SAVES US!!!!!
Diane Gomez, Citation Title Company Inc., Miami, FL
Rynoh provides peace of mind! Love it!
Deborah Adams, Land Title & Closing Services, LLC, Janesville, WI
The time that RynohLive saves makes it great but the “Positive Pay” feature was the icing on the cake. Thank you!
Alex Rotbart, TransAmerican Title, Boca Raton, FL
There is simply no better tool available. Anyone who is not using this is at a huge disadvantage in terms of time savings, security, and accounting accuracy.
Paul Blevins, Allodial Title, Columbus, OH
My accounting department will speak to me at the end of the month because reconciliation no longer takes a week.
Rachel Sonntag, Crown Title Corporation, Baltimore, MD
I can’t believe I managed our escrow accounts for the last 10+ years without this software.
Annette Dunaway, Basnight, Kinser, Telfeyan, Leftwich & Nuckolls, P.C., Chesapeake, VA
I love Rynoh and the staff. When I need assistance they are always ready to help.
Donna Senra, Res/Title Inc., Warwick, RI
We check our numerous accounts daily and we catch bank or employee error the next day as opposed to the end of the month when the statements come in.
Ann Marie Greenland, Progressive Title Insurance Agency, INC., Plantation, FL
Would I switch form Rynoh? HECK NO!!! They are underwriter friendly and user friendly.
Patricia Daniello, Crown Title, Baltimore, MD
We have many escrow accounts and sometimes people disburse from the wrong account. Rynoh quickly identifies the issue before any problems occur.
Jesse McMurray, Commonwealth Title Services, Inc., Weber City, VA
We have avoided several employee, bank, and disbursing errors with the user friendly software.
Jesse McMurray, Commonwealth Title Services, Inc., Weber City, VA
RynohLive has made reconciliation of our escrow account quick, easy, and almost “fool proof”.
Denise Litzau, Property Title and Escrow, Windsor Mill, MD
I used to spend hours reviewing escrow reports…and now I spend 10 minutes a week!!!
Tim Stearns, Property Title & Escrow, Baltimore, MD
No longer is the monthly reconciliation process a hassle!!!
Greg Rodriguez, Champion Title and Settlements Inc., Bethesda MD
Rynoh helps save time and money by not having to go thru hundreds of files when its time for our major audits. Best Software EVER!!!!
Jen Johnson, Nielson & Sherry, PSC, Newport, KY
With Rynoh I feel like I have someone is watching my back and that’s a great feeling.
Michael Bean, Corporate Settlement Solutions, LLC, Traverse City, MI
If an error or oversight happened yesterday, we know about it the next morning by 8am.
Michael Bean, Corporate Settlement Solutions, LLC, Traverse City, MI
The morning reports pinpoint any and ALL problem areas within our MANY escrow accounts. which gives us plenty of time to make the appropriate adjustments.
Amber Huske, TM Holdings, Inc., Topeka, KS
Rynoh Live saves me hours a week on my Escrow reconciliations…it is awesome!
Monica Hammett, Monica G Hammett PC, Montgomery AL
Having Rynoh has significantly reduced the amount of time I spend balancing my account and searching for files.
Jay Orsi, Three Rivers Title Services, Inc., Little Rock, AR
I value time more than money, and Rynoh has made a huge contribution to reducing both time and stress.
Jay Orsi, Three Rivers Title Services, Inc., Little Rock, AR
I had my best underwriter audit ever after switching to RynohLive.
J. Clay Cole, Coventry Escrow and Title Company, LLC, Memphis, TN
The Rynoh representatives made it easy to get signed on and set up to ensure compliance with the Best Practices requirements concerning escrow accounts.
Beth England, Biltmore Title, LLC, Murfreesboro TN
RynohLive has helped us on more than one occasion mostly with typing errors when sending proceeds or payoffs.
Dave Croson, Stonewall Title & Escrow, Inc, Manassas, VA
All information is at my fingertips every morning. If I am not aware of a problem, its because I didn’t check my email.
Sarai Snyder Gumm, Trinity Title Group, Jeffersonville IN
RynohLive has given peace of mind that our Escrow account is safe.
Sherry O’Neill, Stephen C. Holton, Attorney at Law, Lexington, NC
I am very pleased with this service.
Ryan Rafoth, Windmill Title LLC, Brentwood, TN
In the past, I spent 30 minutes to an hour reconciling bank statements each month. Now it takes 5 minutes.
Liz Jorgensen, National Title Agency of Utah, Inc., Murray, UT
Now that Rynoh is managing things for us, we only spend a couple minutes every morning making sure things are up to date.
Liz Jorgensen, National Title Agency of Utah, Inc., Murray, UT
In the past, our Escrow Officers had to put forth much more effort in order to properly reconcile the Trust Account.
Sandee Belcher, M&M Title Co, Dayton, OH
We had a wire that was sent to us in error and we were able to send it back where is belonged quicker with Rynoh.
Rick Smith, Title Guarantee, Midvale, UT
We had a day or two where crooks had people cashing 20+ bad checks on what looked like our account and Rynoh prevented us from getting burned. Awesome.
Rick Smith, Title Guarantee, Midvale, UT
Rynoh caught Positive Pay™ items before our bank.
John Williams, Bluegrass Land Title LLC., Lexington, KY
The escrow balance list with the ability to itemize has made my life so much easier and more organized.
John Williams, Bluegrass Land Title LLC., Lexington, KY
You guys let us assure that our clients funds are in great hands.
John Williams, Bluegrass Land Title LLC., Lexington, KY
Knowing that our accounts are error free on a daily basis is very important in todays market.
Mary Tanner, Hometown Title, Inc., Eureka, IL
It only takes me a few minutes each morning to review the reports, and the end of the month reconciliation is a breeze compared to what we were doing.
Susan Meador, Ironclad Title, LLC, Lake Charles, LA
Before Rynoh it would take me at least one full day, sometimes 2 days to reconcile one escrow account. Now I can reconcile 2 escrow accounts in about ten minutes.
Kim Wasnaire, Southeast Professional Title, Maitland, FL
Rynoh has helped speed up this process and is now a part of my daily routine which is quick and easy and very precise.
Sheryl Larson, TitleCore, Omaha NE
You are forward thinking. Before I have a chance to recommend an enhancement – you are working on it.
Jennifer Figueira, Genuine Title Agency, South River, NJ
I have my books balanced at all times, which my underwriter appreciates and it’s very user friendly!
Heather Robinson, Prestige Title & Escrow, Omaha, NE
Rynoh has been a real life saver in making sure our accounts are reconciled every month and all the monies are credited correctly.
Sheryl Larson, TitleCore, Omaha NE
Rynoh “Morning Report” is my daily shot of coffee! I start my day with Rynoh and love it.
Rosemarie Garman, Stanley & Rainey, P.C., Germantown, TN
Saves me a ton of time and helps me keep track better on deposits.
Johtona Roehrl, ND Guaranty & Title, Mandan, ND
With 13 accounts to reconcile, Rynoh makes it one easy place to go to monitor and balance these bank accounts.
Audra Cross, Advance Title Services, LLC, Murfreesboro, TN
It is an incredible tool to add to our checks and balances to being sure we catch all errors asap to stop the bleeding.
Audra Cross, Advance Title Services, LLC, Murfreesboro, TN
The people at Rynoh always return my phone calls or emails the same day! You guys are the best!
Audra Cross, Advance Title Services, LLC, Murfreesboro, TN
As to saving me money, it is a whole lot cheaper than an accountant!
Dawn Shackelford, Omni Title and Escrow, LLC, Newport News, VA
Rynoh has notified me of wires that were returned before we receive the notification from the bank.
Frank Stevenson, NCF Title, Lake City, Fl
The Reconciliation Wizard is terrific…Caught the check fraud before a dozen fraudulent checks were submitted for payment!
Jennifer, Landmark Abstract Agency, Lawrence, NY
Our underwriters are so much happier with our books!
Richard P. Turner, Veritas Title, Ltd., Cincinnati, Ohio
We have not had a single issue with any audit since we began using RynohLive.
Heather Meahl, American Home Title, Virginia Beach, VA
The worry about escrow problems is nearly nonexistent.
Heather Meahl, American Home Title, Virginia Beach, VA
Rynoh has been such a fabulous addition to my stream of technological upgrades!
Sarah Mashburn, Memphis Title Company, Germantown, TN
I like Rynoh reconciling daily so I can catch any errors.
Laurie Wells, Hayes Title Agency, Newark NJ
Rynoh saves me time and has saved us money.
Ashley Morgan, Chaffin & Burnsed, PLLC, Nashville, TN
Rynoh allows me to clear any errors daily and provide months end reconciliation worry free to our underwriters.
Jennifer Vaughn, Investors Title Insurance Company, Chapel Hill, NC
Rynoh also provides management with the daily oversight we were in need of!!
Jennifer Vaughn, Investors Title Insurance Company, Chapel Hill, NC
We are able to offer our customers a risk prevention tool that is beyond belief!! Love, love RYNOH!
Bianca Buccheri, Forza Abstract, Brooklyn, NY
Rynoh helps us catch bank service charges we shouldn’t have been charged and keeps our accounts balanced.
Cathy White, Don B. White d/b/a Thurman, White & Anderson, Lexington, KY
It’s like having Lassie alerting us that Timmy has fallen in the well. THANK YOU, RYNOH!!!
Cathy White, Don B. White d/b/a Thurman, White & Anderson, Lexington, KY
It takes me as long to unseal the statement and put the pertinent pages in order as it does to click through the RynohLive Reconciliation Wizard.
Frank Stevenson, NCF Title , Lake City, Fl 32055
The Reconciliation Wizard is terrific…Caught the check fraud before a dozen fraudulent checks were submitted for payment!
Jennifer, Landmark Abstract Agency, Lawrence, NY 11559
Our underwriters are so much happier with our books!
Heather Meahl, American Home Title, Virginia Beach, VA 23462
Rynoh has been such a fabulous addition to my stream of technological upgrades !
Sarah Mashburn,Memphis Title Company
I like Rynoh reconciling daily so I can catch any errors.
Christine Guy,Premier Title & Escrow, Providence
I took on the funding position in my office at the end of 2013 and walked into a complete and total accounting mess!!
Sandy Jolley,Pioneer Title Agency, Inc.,Chattanooga, TN 37403
I check the morning report every morning. I LOVE RYNOH! Makes my job so easy. My escrow account is in balance every day.
Kathryn Cain, Columbia Title, Inc.
Rynoh identifies the errors quickly and we can monitor them daily in the first 10 minutes of the day to catch things immediately.
Kathryn Cain, Columbia Title, Inc. , Lafayette, IN 47901
RynohLive has saved Hours of Salary Savings spent on manual recon searching for errors. It is wonderful to have Rynoh find the errors for us.
Deb Sunderland, Percy Law Group, P.C. , Taunton
CANNOT EVEN BEING TO EXPLAIN HOW MUCH TIME RYNOH SAVES US!!!!!
Diane Gomez , Citation Title Company Inc. , Miami
Rynoh provides peace of mind! Love it!
Deborah Adams, Land Title & Closing Services, LLC, Janesville, WI 53548
The time that RynohLive saves makes it great but the “Positive Pay” feature was the icing on the cake. Thank you!
Alex Rotbart , TransAmerican Title , Boca Raton, FL
Anyone who is not using this is at a huge disadvantage in terms of time savings, security, and accounting accuracy.
Paul Blevins, Allodial Title, Columbus, OH 43204
My accounting department will speak to me at the end of the month because reconciliation no longer takes a week.
Rachel Sonntag, Crown Title Corporation, Baltimore, MD 21228
I can’t believe I managed our escrow accounts for the last 10+ years without this software.
Annette Dunaway, Basnight, Kinser, Telfeyan, Leftwich & Nuckolls, P.C., Chesapeake, VA 23322
I love Rynoh and the staff. When I need assistance they are always ready to help.
Michelle Messineo, Capitol Title Insurance Agency, Inc., Severna Park, MD, 21146
We notice a lot of check numbers in our system for the wrong check number and it has been so useful to fix and make sure the right checks are selected.
Mary Jo Brechtl, Preferred Title LLC, Madison WI 53713
With RynohLive submitting our Positive Pay disbursements file to our bank daily, we no longer worry about “having to do the file” at the end of each day. What a relief!
Donna Senra, Res/Title Inc, Warwick, RI 02886
We check our numerous accounts daily and we catch bank or employee error the next day as opposed to the end of the month when the statements come in.
Ann Marie Greenland, Progressive Title Insurance Agency, INC, Plantation
Would I switch form Rynoh? HECK NO !!! They are underwriter friendly and user friendly.
Patricia Daniello, Crown Title, Baltimore, MD 21228
We have many escrow accounts and sometimes people disburse from the wrong account. Rynoh quickly identifies the issue before any problems occur.
Jesse McMurray, Commonwealth Title Services, Inc.
We have avoided several employee, bank, and disbursing errors with the user friendly software.
Jesse McMurray, Commonwealth Title Services, Inc., Weber City, VA 24290
RynohLive has made reconciliation of our escrow account quick, easy, and almost “fool proof”.
Marc Foxx, THE Abstract Company, Philadelphia, PA 19103
I was able to easily identify checks that cleared our account for incorrect amounts.
Denise Litzau, Property Title and Escrow, Windsor Mill, MD 21244
I used to spend hours reviewing escrow reports… and now I spend 10 minutes a week!!!
Tim Stearns, Property Title & Escrow, Baltimore, MD 21244
No longer is the monthly reconciliation process a hassle!!!
Greg Rodriguez, Champion Title and Settlements Inc., Bethesda MD 20814
Rynoh helps save time and money by not having to go thru hundreds of files when its time for our major audits. Best Software EVER!!!!
Jen Johnson, Nielson & Sherry, PSC, Newport, KY 41071
With Rynoh I feel like I have someone is watching my back and that’s a great feeling.
Michael Bean, Corporate Settlement Solutions, LLC
If an error or oversight happened yesterday, we know about it the next morning by 8am
Michael Bean, Corporate Settlement Solutions, LLC
I couldn’t imagine operating our business without it.
Michael Bean, Corporate Settlement Solutions, LLC, Traverse City, MI 49686
The morning reports pinpoint any and ALL problem areas within our MANY escrow accounts. which gives us plenty of time to make the appropriate adjustments.
Amber Huske, TM Holdings, Inc., Topeka, KS 66603
Rynoh Live saves me hours a week on my Escrow reconciliations…it is awesome!
Monica Hammett, Monica G Hammett PC, Montgomery AL 36117
Having Rynoh has significantly reduced the amount of time I spend balancing my account and searching for files.
Debi S. Grim, Aegis Title Associates, LLC, Glen Burnie MD 21061
Rynoh, how I love thee! Let me count the ways.
Jay Orsi,Three Rivers Title Services, Inc., Little Rock, AR 72205
I value time more than money, and Rynoh has made a huge contribution to reducing both time and stress.
Jay Orsi, Three Rivers Title Services, Inc.
I had my best underwriter audit ever after switching to RynohLive.
J. Clay Cole, Coventry Escrow and Title Company, LLC, Memphis, Tennessee 38120
The Rynoh representatives made it easy to get signed on and set up to ensure compliance with the Best Practices requirements concerning escrow accounts.
Beth England, Biltmore Title, LLC, Murfreesboro TN 37130
RynohLive has helped us on more than one occasion mostly with typing errors when sending proceeds or payoffs.
Dave Croson, Stonewall Title & Escrow, Inc, Manassas, VA 20110
All information is at my fingertips every morning. If I am not aware of a problem, its because I didn’t check my email.
Sarai Snyder Gumm, Trinity Title Group, Jeffersonville IN 47130
RynohLive has given peace of mind that our Escrow account is safe.
Sherry O’Neill, Stephen C. Holton, Attorney at Law, Lexington, NC 27292
I am very pleased with this service.
Ryan Rafoth, Windmill Title LLC, Brentwood, Tn 37027
In the past, I spent 30 minutes to an hour reconciling bank statements each month. Now it takes 5 minutes.
Liz Jorgensen, National Title Agency of Utah, Inc.
Now that Rynoh is managing things for us, we only spend a couple minutes every morning making sure things are up to date.
Liz Jorgensen, National Title Agency of Utah, Inc., Murray, Utah 84107
In the past, our Escrow Officers had to put forth much more effort in order to properly reconcile the Trust Account.
Sandee Belcher, M&M Title Co, Dayton, Ohio 45402
We had a wire that was sent to us in error and we were able to send it back where is belonged quicker with Rynoh.
Rick Smith, Title Guarantee
We had a day or two where crooks had people cashing 20+ bad checks on what looked like our account and Rynoh prevented us from getting burned. Awesome.
Rick Smith, Title Guarantee, Midvale, UT 84047
Rynoh caught Positive Pay™ items before our bank.
John Williams, Bluegrass Land Title LLC
The escrow balance list with the ability to itemize has made my life so much easier and more organized.
John Williams, Bluegrass Land Title LLC
You guys let us assure that our clients funds are in great hands.
John Williams, Bluegrass Land Title LLC, Lexington, KY 40509
Knowing that our accounts are error free on a daily basis is very important in todays market.
Mary Tanner,Hometown Title, INC.
It only takes me a few minutes each morning to review the reports, and the end of the month reconciliation is a breeze compared to what we were doing.
Mary Tanner, Hometown Title, INC., Eureka, IL 61530
What I really like about Rynoh is if there is a discrepancy, it tells me the process to go through to correct it.
Susan Meador, Ironclad Title, LLC, Lake Charles, LA 70602
Before Rynoh it would take me at least one full day, sometimes 2 days to reconcile one escrow account. Now I can reconcile 2 escrow accounts in about ten minutes.
Janice Ely, Lawyers Title Agency of Monroe, Monroe, MI 48161
Rynoh has helped speed up this process and is now a part of my daily routine which is quick and easy and very precise.
Kim Wasnaire, Southeast Professional Title, Maitland, FL 32751
Easier than manual reconciliation… and less chance of Escrow mistakes
Jennifer Figueira, Genuine Title Agency, South River, NJ 08882
I have my books balanced at all times, which my underwriter appreciates and it’s very user friendly!
Sheryl Larson, TitleCore
You are forward thinking. Before I have a chance to recommend an enhancement – you are working on it.
Sheryl Larson, TitleCore, Omaha NE 68114
Rynoh “Morning Report” is my daily shot of coffee! I start my day with Rynoh and love it.
Monica Carnathan, Palm Tree Escrow, Murrieta
It shows the items that don’t match… No searching or wasting time.
Heather Robinson, Prestige Title & Escrow, Omaha, NE 68154
Rynoh has been a real life saver in making sure our accounts are reconciled every month and all the monies are credited correctly.
Rosemarie Garman, Stanley & Rainey, P.C., Germantown, TN 38138
Saves me a ton of time and helps me keep track better on deposits.
Johtona Roehrl, ND Guaranty & Title, Mandan, ND 58554
With 13 accounts to reconcile, Rynoh makes it one easy place to go to monitor and balance these bank accounts.
Allisun Chronister, Hinchey, Murray & Pagliarini
It is an incredible tool to add to our checks and balances to being sure we catch all errors asap to stop the bleeding.
Allisun Chronister,Hinchey, Murray & Pagliarini, Charleston, SC 29492
It is worth every penny to have this service.
Audra Cross, Advance Title Services, LLC
Rynoh is the best reconciling tool I have every used.
Audra Cross, Advance Title Services, LLC
The people at Rynoh always return my phone calls or emails the same day! You guys are the best!
Audra Cross, Advance Title Services, LLC, Murfreesboro, TN 37129
As to saving me money, it is a whole lot cheaper than an accountant!
Dawn Shackelford, Omni Title and Escrow, LLC, Newport News, VA 23606
Rynoh has notified me of wires that were returned before we receive the notification from the bank.
Heather Meahl, American Home Title
The worry about escrow problems is nearly nonexistent.
Sarah Mashburn, Memphis Title Company, Germantown, TN 38138
I love that I do not have to go through a 50+ page bank statement and reconcile at the end of the month. It used to take 3 hours to go through everything.
Laurie Wells, Hayes Title Agency, Newark
Rynoh saves me time and has saved us money.
Ashley Morgan, Chaffin & Burnsed, PLLC, Nashville, TN 37203
Rynoh allows me to clear any errors daily and provide months end reconciliation worry free to our underwriters.
Jennifer Vaughn, Investors Title Insurance Company
Rynoh also provides management with the daily oversight we were in need of!!
Jennifer Vaughn, Investors Title Insurance Company, Chapel Hill, NC 27514
We are able to offer our customers a risk prevention tool that is beyond belief!! Love, love RYNOH!
Bianca Buccheri, Forza Abstract, Brooklyn, NY 11204
Rynoh helps us catch bank service charges we shouldn’t have been charged and keeps our accounts balanced.
Cathy White, Don B. White d/b/a Thurman, White & Anderson
It’s like having Lassie alerting us that Timmy has fallen in the well. THANK YOU, RYNOH!!!
Cathy White, Don B. White d/b/a Thurman, White & Anderson, Lexington, KY 40503
It takes me as long to unseal the statement and put the pertinent pages in order as it does to click through the RynohLive Reconciliation Wizard
Richard P. Turner, Veritas Title, Ltd. , Cincinnati, Ohio 45255
We have not had a single issue with any audit since we began using RynohLive.
Robert Ruloff – Shuttleworth, Ruloff, Swain, Haddad & Moorecock
It protects both us and our clients.
Brenda N. Lytle – Lytle Law
It is like having an employee that reconciles your trust account every night…
Angie Bodenheimer – Pinnacle Title
I sleep so much better at night knowing that my accounts are being watched!
Cort Ashton – Cottonwood Title Insurance Agency, Inc
RynohLive saved me again!
New York Bankers Title Agency West
Rynoh is a great tool to ensure accuracy within accounts.
Trinity Title Group
Rynoh gives you peace of mind.
Champion Title and Settlements
This software makes my job fast and easier all at the same time.